Analytics Technology – How You can Maximise ROI and Reduce TCO
Maximise ROI and Reduce TCO: How Demarq Transformed a Bank’s Analytics Platform
Organisations are always looking to maximise ROI and reduce TCO. But what do these terms really mean in practice?
Simply put, ROI measures the value an organisation gains from an investment, in this case, analytics technology, whereas TCO refers to the total cost of acquiring, implementing, and maintaining that technology over time.
While many organisations focus on ROI, the hidden costs that contribute to TCO are often overlooked or underestimated during the software procurement process.
Why does this matter?
Because there is often a significant gap between what a software vendor defines as a “production-ready” platform and what an organisation truly needs to meet its business goals.
As IT environments become increasingly complex, with diverse workloads and development paradigms, this gap tends to widen, leading to unexpected challenges.
At Demarq, we specialise in bridging this gap.
Here’s how we helped a major bank transform their failing analytics platform into a high-performing, cost-efficient solution that delivers real value.
This is how Demarq helped maximise ROI and reduce TCO.
The Challenge
A large enterprise bank approached us with a pressing issue: they had invested millions of pounds into a complex data and analytics platform, but it was failing to deliver results.
Shortly after implementation, problems began to emerge. The platform wasn’t performing as expected, and costs were spiralling out of control.
Frustrations were mounting across the organisation as ROI remained elusive.
Difficult conversations with the vendor had begun, and the relationship was starting to strain.
The platform’s complexity only added to the issue.
As more business units and workloads tried to utilise its capabilities, the strain on the system increased, further degrading performance and availability.
The bank’s IT department, though highly skilled, lacked the specific expertise required to manage such a complex environment effectively.
Without the necessary processes or governance in place, the platform’s performance continued to deteriorate.
Our Solution
The bank reached out to Demarq for help, and we were eager to take on the challenge.
Using our five-pillar methodology for environment management, we developed a holistic approach to stabilise and optimise their analytics platform.
These five pillars include:
- Workload Management
Ensuring balanced resource allocation across diverse workloads to prevent bottlenecks. - Alerting & Monitoring
Implementing real-time monitoring tools to identify and address issues proactively. - Logging & Audit
Establishing clear audit trails and logs to ensure accountability and traceability. - Resilience & Availability
Strengthening the platform’s architecture to ensure it remains available and reliable under heavy demand. - Continuity & Recovery
Building robust recovery plans to minimise downtime in case of unexpected failures.
We didn’t stop at addressing the platform’s technical architecture.
Equally important was implementing processes and governance frameworks to create a sustainable operating model.
This combination allowed us to not only stabilise the system but also set the stage for ongoing improvement.
Turning Things Around
Once the platform was stabilised, the bank began to see tangible results.
What had initially been a source of frustration was now starting to show its potential as a valuable business tool.
With the immediate crisis resolved, we shifted our focus to optimisation.
By refining the platform’s performance and introducing best practices, we ensured the bank could extract meaningful insights and unlock the full power of their analytics capabilities.
The Results
The transformation was remarkable.
The analytics platform went from being an operational headache to becoming a highly available, bank-wide environment that powers critical data and analytics workloads.
The bank began to see improvements almost immediately:
- Enhanced Performance: Platform stabilisation improved reliability, enabling the bank to meet their business demands.
- Cost Control: By optimising workloads and processes, TCO was reduced significantly.
- Increased ROI: The platform now delivers actionable insights, helping the bank make better decisions and drive business value.
Our relationship with the bank has grown stronger over the years.
Six years on, we continue to work closely with their team, providing ongoing support, guidance, and optimisation services.
This long-term partnership has ensured that the bank continues to maximise ROI while keeping TCO under control.
A Partner You Can Trust
This success story highlights the importance of having the right partner to manage and optimise complex analytics platforms.
At Demarq, we don’t just stabilise failing systems; we help organisations transform their technology into a strategic asset that delivers lasting value.
If your organisation is struggling to achieve ROI from its analytics platform, or if you’re concerned about rising TCO, why not see how Demarq can help?
Visit our Contact Us page to learn more and schedule a consultation.